Shipping policy

Shipping Policy

Last Updated: [04-06-2026]

Thank you for shopping with Murti Ghar. We are committed to delivering your order safely and on time.

Order Processing

  • Orders are typically processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During high-demand periods, festivals, or promotional sales, processing times may be slightly extended.

Shipping Timeline

We aim to deliver orders within:

🚚 3–5 Business Days

Delivery timelines may vary depending on your location, courier partner availability, weather conditions, or other unforeseen circumstances.

Remote locations may require additional delivery time.

Order Tracking

Once your order is shipped, you will receive tracking details via SMS, WhatsApp, or Email (where applicable).

You can use the tracking information to monitor your shipment status.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

From time to time, Murti Ghar may offer free shipping promotions on selected products or orders.

Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery fails due to:

  • Incorrect address

  • Unreachable phone number

  • Customer unavailable

the package may be returned to us.

Additional shipping charges may apply for re-dispatch.

Damaged Package

If the outer package appears damaged at the time of delivery:

  • Please record an opening/unboxing video.

  • Take clear photos of the package.

  • Contact our support team immediately.

An opening video is mandatory for damage-related claims.

Incorrect Address Information

Customers are responsible for providing accurate shipping details.

Murti Ghar will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeline, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Logistics disruptions

  • Government restrictions

Murti Ghar shall not be held liable for delays caused by third-party courier services.

Contact Us

For shipping-related questions, please contact us:

Murti Ghar

🌐 Website: Murtighar.in

📧 Email: themurtighar@gmail.com

📞 Customer Support: +91 9286362663

🕘 Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM