Refund policy

Return & Refund Policy

Last Updated: [04-06-2026]

At Murti Ghar, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We offer a 7-day return policy from the date of delivery.

To be eligible for a return:

The return request must be initiated within 7 days of receiving the product.
The product must be in its original condition.
The product must not be damaged, broken, altered, or used.
The product must be returned with all original packaging and accessories.
An opening/unboxing video is mandatory for any damage, defect, or wrong-product claim.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process your request, you must provide:

Order Number
Opening/Unboxing Video
Clear photos of the product and packaging

Claims submitted without an opening video may not be eligible for approval.

Non-Returnable Items

Returns will not be accepted if:

The product is damaged after delivery.
The product has been used or altered.
The return request is made after 7 days from delivery.
The product is returned without original packaging.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to the original payment method/account used during purchase.

Refund processing times may vary depending on your payment provider.

How to Request a Return

To request a return or refund, contact us:

Murti Ghar Customer Support

Phone: +91 9286362663

Email: themurtighar@gmail.com

Website: Murtighar.in

Please include your Order ID and relevant photos/videos for faster assistance.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Murti Ghar